Adding users who have created independent accounts

1

In a given subscription, is it possible to add users who have created an account on aikaan independently? Currently I get a “409, account already exists” error when I try to do that

2

Hi Nikhil,

Yes is it possible to add users to your account. Aikaan supports full RBAC (role-based access contr).

A user will have role, admin, operator and reporter (in the order of previlage). User can be part of a specific department and will have access to only those devices that are part of department.

The video below shows howto add users.

Thanks
C

3

Hi @chetansk

When I try to do the same, I get the following error (personal information redacted). Kindly advise how to proceed

image
image1326×957 51.7 KB

Thanks
Nikhil

4

Hi @nikhil,

This is strange… Give me some time to get back…

Thanks
C

5

Hi Nikhil,

Has the user (email ID) already signed-up on our experience portal?

6

Yes Siddharth, I believe they have. If a email has already signed up, how do I add their ID?

7

Hi Nikhil,

If the email ID is the admin, then it has to be deleted from the backend. So kindly mail the email ID at support@aikaan.io and the team should be able to do that. Post that you can add the user again.